Job Description

Job Description: This leadership role requires oversight and management for the Research Analyst team that is responsible for deep research and comprehensive analysis, tailored responses, for issues and escalations from the client, leadership, associations and providers. All research requests are tracked in the Customer Relationship Management (CRM) system, and a myriad of client systems, tools/resources, policy and program artifacts are used to resolve inquiries and generate written reports and recommendations. Role and responsibilities: Supervises the Research Analyst team and ensures completion of deep research analysis requests, escalations and policy/program recommendations, reports, and tailored correspondence as defined by the business and contract defined services and requirements. Assigns, structures, and supervises team deliverables to meet service and or project schedules. Analyzes research requests, escalations, MMIS needs and associated support functions; assists in identifying client requirements and provides appropriate documentation for system changes or propositions. Serves as a resource for client(s) and/or staff. Analyzes, responds, and resolves issues and assists in re-evaluating priorities. Evaluates current, internal processes and maintains currency with industry trends and forecasts. Recommends approved modifications and/or new processes to maintain competitiveness in the industry. Identifies additional product/services opportunities in client organization and follows up with business development team. Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases transfers and\ terminations to manager. Requirements: Bachelos degree or equivalent combination of education and experience. Minimum Six years of research/analysis and/or healthcare consulting experience. Minimum Three years of leadership experience. Experience working with business processes, and associated information technology applications. Experience working with application delivery, management structures and reporting procedures. What you should expect in this role. Manage multiple priorities and meet tight deadlines while maintaining accuracy, quality standards, and compliance with Medi-Cal and organizational requirements. Analytical and business process development skills. Communicate effectively with stakeholders through clear verbal and written correspondence, providing support, guidance, and issue resolution. Human relations skills to select, develop, mentor, discipline, and reward employees. Ability to develop and apply business and management consulting applications and services. Benefits: Our Benefits Include: Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.

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