Position: EUC (End User Computing Deskside Support)
Location: Austin, TX (5 days onsite per week)
Duration: 12+ Months Contract
Mandatory Skills:
EUC / Deskside Support
Windows 10 & Windows 11 Administration and Troubleshooting
Microsoft O365 Support
Desktop/Laptop Hardware & Software Troubleshooting
VIP / Concierge User Support
SCCM Client Installation & Troubleshooting
Active Directory
Basic Networking Knowledge
ServiceNow (Preferred)
Meeting Room & Conference Device Support
Device as a Service (DaaS) Lifecycle Management
Responsible for managing all IT requirements at the client s office while serving as the primary representative of the Infosys support team. Also provides H&F support for other technical towers, including Network and Data Center.
Key Responsibilities:
Provide end-user and deskside support for hardware and software issues.
Support Windows OS and Microsoft O365 applications.
Manage IT support activities at the client location.
Handle VIP user support and ensure high customer satisfaction.
Troubleshoot conference room devices, projectors, and meeting room facilities.
Coordinate with Network and Data Center teams for issue resolution.
Record and track incidents and service requests in the ITSM tool.
Manage device provisioning, replacement, and DaaS lifecycle activities.
Thanks & Regards,
Nayak Teketi | US IT Recruiter
nayak@conchtech.com |
Conch Technologies, Inc |
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